If you've received the wrong item or your item was damaged upon delivery, you will have 7 days from the time you receive your order to request a return. Please do not ship your return back to us without contacting us first or you will automatically be responsible for the shipping fees back to you. 

 

WHERE DO I REQUEST A RETURN?

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. 

To request a return, please email hello@chesiofficial.com with your order number, item(s) you want to return, the reason for your return, and any photos to help us better assist you. Each request will be dealt with on a case-by-case basis.

WHEN WILL I GET MY REFUND?
If your return request was approved, we will notify you once we’ve received and inspected your return. You’ll then be automatically refunded on your original payment method. Please keep in mind it can take some time for your bank or credit card company to process and post the refund. 

 

DISCLAIMER: Requests will only be accepted if we've sent you the wrong item(s) or if your item was damaged upon delivery which you will then need to contact us within 7 days from when your package was delivered. Please review our full returns policy before emailing us a request. Emailing us a request does not guarantee a refund.